Policies & Procedures

WELCOME TO THE SITE FOR THE NWSS POLICIES AND SUPPORTING DOCUMENTS

Software development company, Centro ASSIST has set up a site for NWSS’ policies and processes.

You can study them by following the steps below. It might be helpful to print this list of steps so you can refer to them.

  1. Click on this link: https://www.centroassist.com.au/centro- business
  2. If you are using a phone you will have to bring up the menu which is usually an icon of 3 horizontal bars to log in
  3. Log in – Centro BUSINESS
  4. Username: nwss@nwrss.org.au
  5. Password: 1NWSS#docs

You will know you are in when you see our logo:

You are now free to explore anything on this site. The following notes on the top line headings will give you a good idea on how it works. I will give you an example of how it works as I go through each heading.

ALL OF THESE DOCUMENTS ARE DESIGNED TO BE BRIEF, TO THE POINT AND VERY EASY READING.

Home
We can change or update our welcome message at any time.

News & Updates
These are automatically posted by our advisors, Centro ASSIST, who set up the site and checked all of our documentation. Sometimes we will need to send out staff memos on these changes when they are relevant so that you know what has been changed.

Processes
These are step by step instructions on how to do things that comply with the NDIS standards.

Policies
All of our old policies have been updated to meet NDIS standards. You can go to Browse and look through them or you can bring them up in list form through Policies.

I am going to open up Person centred practice to show you what you can find:

Overview
This gives a summary of what the policy is about.
In the RELATED ITEMS box at the bottom you could find:

  • Documents from NDIS
  • Documents from NWSS
  • Photos, videos or podcasts from NWSS

In this particular box you will find three documents from NWSS supporting person centred practice:

  • Building Better Lives
  • Human Need Hierarchy
  • Lifestyle Support Team Meeting Agenda and Minutes

It is not possible to download or print from this site yet. We are working on a process for this. In the meantime, you can request printable copies of any policies or documents from the general manager — nrodwell@nwrss.org.au

NWSS will continue to add supportive items and alert you to them via staff memos.

Documents
You can go to Browse and look through them or you can bring them up in list form through Documents

You will find that this is a very extensive list, a lot of which is only relative to administrators.

I will be changing the prefix on all of the documents we add to NWSS so that they all fall under N for ease of searching.

Resources
This area is for administrators.

People
You can see that I am the administrator which means I am the only one who can change anything.

All staff can get into this site via the links I have provided.
So, welcome to our new policies and processes.
Please don’t hesitate to ask for discussion, question or make suggestions for change.

Neal Rodwell
General Manager – North West Support Services – 0418 140 000