Guidelines for Quality
Presentations by John Armstrong
Program 10 : When Policies aren’t enough.
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Part 1 : Definitions of scope of discussion and prevalence.
Part 2: Devaluation in services.
Part 3: Impact of devaluation in shaping worker identification with people served
Part 4: Dynamics in the Human capacity for perpetrating abuse
Part 5: Foundational principles including positioning people so they are less likely to be devalued and abused.
Part 6: Staff: Doing the right thing even when no-one is looking
Part 7: Government’s response to the potential for abuse
Part 8: What can agencies do?
Part 9: The crucial role of families